Help center

How we can help?

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Account

Signing up, password recovery, shipping address change, and account related.

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Pricing and payments

Pricing types, payment methods, PayPal, payment safety, and promo codes.

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Order processing

Order placing, order processing times, order changes, order status and more.

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Shipping and tracking

Shipping times, shipping options, free shipping, shipping and tracking issues.

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Order issues

Order cancelled, order returned, missing, delayed or defective order, and more.

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Warranty and returns

Warranty period, return process, return eligibility, refunds, and more.

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Content submission

Uploads, acceptable files, content submission for products and services.

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Data and privacy

Data ownership, data usage purposes, subscriptions, and work sharing.

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Other questions

Blogging, communication with Mercating™, design support, design software.
Step-by-step

Latest support articles

Common questions

Frequently ask questions

General

How can I get a free consultation?
You can
to schedule a free consultation with us.
How to cancel or reschedule a paid appointment?
To cancel or reschedule your paid appointment, you can use the link options at the bottom of the invitation you received via email, or you can give us notice by emailing or texting us.

Note that there will be a 50% cancellation fee if you cannot make your appointment without giving at least 48 hours prior notice. A no-show (when you miss your appointment without canceling) or cancellations made within 12 hours will not receive a refund.
What are your business hours?
Monday to Friday, 7:00 a.m. - 5:00 p.m. PST (Pacific Standard Time)
Where are you located?
We live and operate from San Diego, CA and Tijuana, Mexico.
How to contact you if my question isn't answered here?
Please click here and email us your inquiry or questions.
What new promotions and products are you releasing?
You can subscribe here to our newsletter and receive updates on our current promotions and new releases. Don't worry. We'll never spam you or sell your data.

Careers & opportunities

Do you have any job openings?
We are continually looking for professionals we can work with for different projects. If you are in the e-commerce, marketing, graphic design, web development, or any other business or creative fields, please do not hesitate to visit our jobs page and send us your information to be considered for a future job or business opportunities.
Can you collaborate with other brands?
Absolutely! We are the type of guys who love to learn from others and welcome any opportunities. Feel free to reach out to us at any time.
Can you sponsor community programs?
Sure. The way we could happily sponsor your community program now is with advising or graphic design only. Feel free to reach out to us for details.
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