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Signing up, password recovery, shipping address change, and account related.


Pricing and payments

Pricing types, payment methods, PayPal, payment safety, and promo codes.


Order processing

Order placing, order processing times, order changes, order status and more.


Shipping and tracking

Shipping times, shipping options, free shipping, shipping and tracking issues.


Order issues

Order cancelled, order returned, missing, delayed or defective order, and more.


Warranty and returns

Warranty period, return process, return eligibility, refunds, and more.


Content submission

Uploads, acceptable files, content submission for products and services.


Data and privacy

Data ownership, data usage purposes, subscriptions, and work sharing.


Other questions

Blogging, communication with Mercating™, design support, design software.

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Common questions

Frequently ask questions

About us

What are your business hours?
Monday to Friday, 7:00 a.m. - 5:00 p.m. PST (Pacific Standard Time)
Where are you located?
We live and operate from San Diego, CA and Tijuana, Mexico.
How to contact you if my question isn't answered here?
Please e-mail us your inquiry or questions here.
What new promotions and products are you releasing?
For updates on our current promotions and new releases, you can subscribe to our Mercating™ Newsletter at any time.

Careers & opportunities

Do you have any job openings?
We are continually looking for professionals we can work with for different projects. If you are in the e-commerce, marketing, graphic design, web development, or any other business or creative fields, please do not hesitate to visit our jobs page and send us your information to be considered for a future job or business opportunities.
Can you collaborate with other brands?
Absolutely! We are the type of guys who love to learn from others and welcome any opportunities. Feel free to reach out to us at any time.
Can you sponsor community programs?
Sure. The way we could happily sponsor your community program now is with advising or graphic design only. Feel free to reach out to us for details.

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