WP support

Robust hosting, maintenance and security solution.

Why signup to WP support

1

To store your site in a high-performance digital space.

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The lite plan is the high-performance hosting service we offer to process and store all your site's data.

If you sign up for this plan, we'll store your WP website in a dedicated and exclusive WordPress server, which means it will be a part of the rest, it will load faster, and you'll have happier visitors.

However, you'll be responsible for fixing, debugging, and maintaining your site updated and protected against all threats and vulnerabilities.

In case your site gets hacked, we could restore it for an additional fee that will depend on the time to evaluate and solve the problem.

2

To keep your website up and running easily and seamlessly.

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The second ongoing cost you may want to consider when launching your site is web maintenance, which will keep your WP website working correctly and up to date.

This service involves regularly monitoring, troubleshooting, and making updates.

If your WP website doesn't work properly, you'll:

  • Lose potential visitors.
  • Set a negative first impression.
  • Miss out on potential sales.
  • Affect your search engine ranking.
  • Help your competitors to get more customers.

At Mercating™, we offer the All-in-one plan that, combined with the powerful lite plan, is a robust and cost-effective solution to maintain your WP website and email accounts secure, updated, and up and running daily.

3

To protect your website from endless potential threats

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WordPress has become the most popular way to create a website or blog. But, on a slightly more technical level, WordPress is an open-source content management system.

Thanks to many programmers' plugins and themes, it is a tool that makes it easy to manage critical aspects of your site, like content and other functionalities, and most importantly, without programming experience.

However, such pre-built themes and plugins are just like pieces of software that require updates, especially security updates, as outdated software represents the leading cause of infected WP websites.

According to Forbes, on average, 30,000 new websites are hacked every day, usually legitimate small business sites with poor maintenance and security measures.

As the development ecosystem is continuously evolving, there will always be new threats and potential vulnerabilities. For this reason, It's necessary to provide your WP website with monitoring, troubleshooting, and updates regularly.
Features

A fully-featured WP support for your WP website.

storage
Secured WP hosting
Your website is stored separately in a server designed for WordPress.
domain_verification
SSL certificate
Show your visitors your website is secure to connect and make transactions.
domain
Free domain
Free professional domain name carefully selected and registered for 1 year.
alternate_email
Unlimited email accounts
Get as many email accounts as you need at no additional cost.
speed
High-performance
Fast loading time and constant performance monitoring.
backup
Daily backups
Site and database full backups every day with fast restore.
bug_report
Malware protection
Cutting-edge software detects and removes threats from your site 24/7.
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Site fixes
We repair breaks and fix bugs to prevent security breaches.
update
Security updates
Monthly critical updates performed to protect your site from hacking.
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Plugins / theme updates
Your site is always updated with the latest version of plugins and themes.
email
E-mail management
All your e-mail accounts set up, monitor and maintain.
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Market-leading uptime
99.99% guaranteed uptime year-round so your site is always open for business.

We have over seven years of experience building WP websites with the best and safest plug-ins and integrations and protecting our customers’ best interests.

Plans comparison

Complexity made simple.

Lite plan

We host your site.

You're in charge of everything else.
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The lite plan is the high-performance hosting service we offer to process and store all your site's data.

If you sign up to this plan, we'll store your WP website in a dedicated and exclusive Wordpress server. This means that your site will be totally a part from the rest, it will load faster, and you'll have happier visitors.

However, you'll be responsible for fixing, debugging and maintaining your site updated and protected against all threats and vulnerabilities.

In case your site gets hacked, we could restore it for an additional fee that will depend on the time to evaluate and solve the problem.
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All-in-one plan

You relax.

We take full responsibility for your site.
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In addition to including the lite plan, the All-in-one plan will provide your WP website with robust maintenance and 24/7 protection, everything you need to keep your site and email accounts up and running with a market-leading uptime.

If you sign up for this plan, we'll store, fix, update, and fully protect your site. And when we say "fully," we mean from anything, including from hacking.

So, in case your site goes down or gets hacked, we'll restore it at no additional costs.

We recommend this plan to clients that:
  • are starting their online journey.
  • are not tech-savvy.
  • do not have the time or experience on web security.
  • prefer to focus 100% on their business.
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Enhanced plan

Do more.

We add the content you need in your site, anytime.
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The Enhanced plan provides you with hours of monthly support to add, update, or change your website's content as many times as you want.

What's best? No matter how many times those are, we'll always save every version within our history of changes folder just in case you want to go back.
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FAQ
Frequently ask questions

General

What's a web hosting?
Web hosting is a computer where all the files of your site are stored and processed. When users search your website in the browser, the computer sends those files back to the user's browser. Web hosting allows sites to be built and displayed to anyone with internet and a web address (domain name).
What's a domain name?
A domain name is the website's web address; it's the simplest way anyone with the internet can find and identify your website. Although a domain name and web hosting are two different services, they must work together to make websites possible.
Why would I need a WP support plan?
If you plan to get a website for your business, keep in mind that there are ongoing costs you need to cover to keep your site up and to run. These costs are mainly related to web hosting, web domain, maintenance, and site security.

Unless you already have a web hosting provider and experience maintaining and protecting your site, you may not need our WP Support. However, we encourage all our clients, especially when their projects are urgent and extremely important, to let us manage everything from the beginning to guarantee and deliver a secure and high-performance website on time.

If you plan to manage and take entire responsibility for your site, please let us know before you request a quote or begin your project.
Why is WP maintenance very important?
To put it simply, providing maintenance to a WP website is as crucial as doing maintenance in a car. In both cases, we need to do it regularly or act when there is an anomaly to avoid any errors, crashes, or shutdowns.

Unfortunately, there will always be new threats and vulnerabilities as the development ecosystems are continually evolving. For this reason, we need to adapt your site to those changes with proper maintenance that will keep it updated and protected.
Do you only maintain WP sites?
Yes. If your site isn't a WordPress site, please contact us to run a quick audit and discuss the advantages of having an optimized WP website.
What happens if my WP site gets hacked?
If your site gets hacked under our All-in-one WP support plan, we will restore it as soon as possible.

Keep in mind that a hacked site, a website with malware, or any other vulnerability that represents a threat to the visitors may be blacklisted by Google and removed from search indexes.

If your site is blacklisted, search engines and anti-virus companies will mark it as not secure to visit, and you will lose 95% of your organic traffic, which can rapidly affect your revenue.
Why are WP updates important?
WordPress is the simplest, most popular way to create a website or blog. But, on a slightly more technical level, WordPress is an open-source content management system.

Thanks to many plugins and themes coded by programmers, it is a tool that makes it easy to manage critical aspects of your site, like content and other functionalities, and most importantly, without programming experience.

However, such pre-built themes and plugins are just like pieces of software that require updates, especially security updates, as outdated software represents the leading cause of infected WP sites.

Plans & Pricing

How does pricing work?
The WP support plans we offer are billed month-to-month, yearly, or every two years.
Will my invoice be pro-rated if I sign up at the beginning of the month?
Yes. It will happen only once as we plan to manage and standardize all payments and invoices every (20) twentieth of each month.

For example, if you purchase a month-to-month subscription plan on the fourth day of this month, you will have to pay the second month of your subscription on the twentieth of this month. This action will allow us to optimize resources and provide you faster and better support.
Do you offer any discounts?
Yes! 10% when signing up for 1 year, or 15% when signing up for 2 years plans.
Do you offer any special discounts to Non-profit Organizations?
We're glad you asked. It'll always be a pleasure and honor to contribute to our community and support Non-profit Organizations that help others. If you have a Non-profit Organization, please contact us to start the discussion and qualification process.
What does the renewal process look like?
We're still working on the automation of our renewal process. So, if you want to renew your subscription plan, you'll need to pay manually according to each billing plan.

Once we automate and you accept this process, we'll renew your subscription plan automatically unless you downgrade or cancel it before the end of your buying cycle.

Don't worry; we'll let you know before we start with automated billing. Besides, you'll always have the choice to use your preferred payment method with us.
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