Help center

Shipping and tracking

When will I receive my order?
Orders ship Monday to Friday, within 8-10 business days weather and holidays permitting. In-stock products typically ship within 48 business hours after you submit your order.
  • U.S. orders should arrive within 15 to 20 business days.
  • Mexico orders within 20 to 30 business days.
  • International orders within 25 to 40 business days.
  • APO orders/shipping, within 30 to 40 business days
Delivery time will depend upon product type, product availability, your location, and carrier company. Mercating™ does not guarantee delivery rates and dates for any shipments. We do reserve the right to hold and confirm an order if we believe there is an indication of inaccurate information.
What are the shipping options?
Selecting shipping options is not an available feature within our store yet; however, the standard shipping options we use are USPS, FeDex, or UPS regular Domestic/International Shipping, with an expected delivery time of 15 - 40 days from the date the order has been fulfilled/processed.
Can I place an order in person?
Mercating™ is an online-only retailer and does not have a physical store or retail location, therefore it does not offer in-person order/pickup.
How are shipping and handling charges calculated?
Shipping and handling charges are calculated based upon your order total. The total charges will be indicated at checkout before your order is placed. However, you may want to calculate the estimated charges by using our basic shipping calculator located at the bottom of your shopping cart. Note that charges may vary at checkout page.
How much do you charge for shipping and handling?
Our shipping and handling flat rate starts from $9.99 for most orders to customers anywhere in the United States. This charge includes the packaging, the shipping charges, and the handling fees to manage the delivery. This charge does not include any importation fees.

For orders shipping internationally and to U.S. territories, shipping costs are based on the shipping costs provided to us by the USPS and the local postal service. While we are unable to offer fixed international shipping at this time, we are constantly on the lookout for ways to improve our international shipping services and costs, and we take any opportunity to pass any of those savings on to you.
How to get free shipping?
We offer Free Ground Shipping on U.S. orders totaling $100+, and Free International Shipping on orders totaling $150+. Read our shipping policy for details.
Where do you ship?
We ship to most countries around the world although we may not be able to ship to a few due to logistical reasons. Such countries will be listed here.
How to make sure I will order the right size?
We ship products from Monday to Friday. Mercating™ is closed on weekends and the following US holidays:
  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving
  • Christmas Eve
  • New Year’s Eve
Note that all product measurements are provided by our suppliers, and may vary by up to 2" (5 cm).
How to track my order?
We will e-mail you the Shipping Confirmation containing your tracking number(s) once your order has shipped. With this one(s), you can follow up anytime the status of your package until is delivered. The tracking number(s) should be active within 48 hours. Times may vary between carriers.
Where is my package?
You can review the status of your package through the tracking or customs link we included in your Shipping Confirmation E-mail. We sent you this notification once your order has been processed and shipped.

If you did not received the Shipping Confirmation E-mail, feel free to contact our support team for assistance.
Why is the tracking information not updated?
Please allow some time for tracking information to begin updating. Even though the tracking typically updates within 48 hours once the package is shipped, the frequency of tracking updates can vary and be affected by shipping method, destination, weather conditions, and holidays and weekends.

If more than 48 hours have passed and you have not seen any additional updates, please contact our support team for additional assistance.
Can you deliver my order to multiple locations?
Unfortunately not. We cannot split your order and deliver it to multiple locations. In case you want to send products this way, we recommend you to place each order separately using different shipping addresses.
Can you ship products to PO Boxes/APO/FPO addresses?
We do not currently ship to P.O. Boxes. All products can be shipped to APO and FPO addresses and will typically be sent via USPS.When shipping to an APO/FPO, please remember to indicate the following:
  • U.S. for recipients within the United States;
  • A.E. for recipients in Canada, Europe, Africa or the Middle East; and,
  • A.P. for recipients in Asia or the Pacific.
When will I receive a product if it's on back-order?
Mercating™ may be occasionally out-of-stock on items. It may take between 4-8 weeks for a product on back-order to be shipped to you. You will receive an e-mail notification upon shipment.

Although we make every attempt to always have items available in stock, occasionally we may list inventory as back-ordered, indicating that the item is temporarily out of stock.

If a negative number is showing on the site for inventory, it reflects a back-order status and you may continue to order this item but understand that it will be back-ordered. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers.

For all back-order items, please allow for an additional 4-8 weeks. Inventory levels only decrease after the user has completed placing an order.
Help Topics

How we can help?



Signing up, password recovery, shipping address change, and account related.


Pricing and payments

Pricing types, payment methods, PayPal, payment safety, and promo codes.


Order processing

Order placing, order processing times, order changes, order status and more.


Shipping and tracking

Shipping times, shipping options, free shipping, shipping and tracking issues.


Order issues

Order cancelled, order returned, missing, delayed or defective order, and more.


Warranty and returns

Warranty period, return process, return eligibility, refunds, and more.


Content submission

Uploads, acceptable files, content submission for products and services.


Data and privacy

Data ownership, data usage purposes, subscriptions, and work sharing.


Other questions

Blogging, communication with Mercating™, design support, design software.

Wanna search something?