All prices are the retail-price displayed in US dollars, and does not include any shipping and taxes fees. You will see those fees at checkout when applicable.
Which payment methods do you accept?
Mercating™ accepts the following payment methods:
Purchase Order $10K+
All prices are displayed in US Dollars. For different currencies, your credit card company will calculate the exchange rate automatically. Exchange fees may apply. If you are placing an order with an international billing address, we advise using PayPal as a form of payment. Purchase orders can be used for transactions over $10,000.
Is it safe to purchase in Mercating™?
Yes. Our site is hosted in Shopify, which is PCI-DSS Compliant (The Payment Card Industry Data Security Standard), a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting needs to be PCI compliant. Read more
Why is my credit / debit card payment not going through?
Sometimes payments with credit / debit card do not process due to a number of potential reasons, including:
Order cancellation. Orders on occasion have to be cancelled due to product running out of stock prior to the order processing.
Billing address issues. You may have accidentally entered an incorrect or incomplete billing address associated to your card used for purchasing.
Card/payment issues. Your card is unable to purchase in US dollars, you may have an expired card, or you accidentally entered the wrong card number, CVV, expiration date. etc. Check your card information again prior to submitting your order or contact your bank agent for details.
We may contact you to provide you with some information about the possible reason. If it turns out you cannot purchase with your credit/debit card directly in our store, we advise trying with PayPal.
How to make payments using PayPal?
PayPal is the easiest way to make payments online. By using PayPal, we can process and deliver your orders to you in a shorter time. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast and hassle-free payment processing.
What's best is the option to checkout with PayPal Express. It's a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase. Don't worry, they don't share any details with us.
Can I pay using PayPal without any PayPal account?
Of course! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
For more details, click here to see how PayPal works for you.
Do you store my payment card information?
Will I be charged sales tax?
For now, there are no sales tax for US or International customers except for orders placed from Mexico. Orders to Mexico will include a 16% VAT. We're working on reducing this to 8%.
Will I be charged taxes upon receiving my package?
Unfortunately yes. If you are sending any shipments internationally, your package may require paying duties/taxes by their nation's customs in order to obtain possession of the shipment. This charge is not determined by Mercating™ or UPS / FedEx, but by the recipient country's government, and they are calculated by customs upon arrival of the package. Customs policies and import duties vary widely depending on the country. If you have any questions about this, please contact your local customs office for information specific to your country.
Why is the currency still stated in US dollars (USD) at checkout?
Although you can use the currency converter to view the price of a product in your local currency, all orders and payments will still be processed in US Dollars, as Mercating™ is based in San Diego, CA.
How to redeem a promo / coupon code?
On the checkout page, you will be prompted to enter your promotion or coupon code or any valid offer code. Once you enter the code and click "Apply," the discount amount associated will be subtracted from your order total. You may then proceed to confirm your payment.
How does promo / coupon codes work?
All valid discount codes activated in Mercating™ can only be entered at checkout. Only one code can be used per order. Discount codes must be entered at the time of purchase and cannot be applied to orders retroactively.
Mercating™ does not offer price matching for sale or other retailers, or previous sale prices and discounts. Any promo, coupon or gift card codes applied at checkout will reduce the total costs for the products in your cart before any added shipping costs.
For international orders, the original retail value listed for products purchased will be displayed on any packing slips or customs forms when shipped, regardless of any discounts applied at checkout.
Why is the promo / coupon code not working?
If you are having trouble using a promo code, please make sure you are following these guidelines:
All promo codes may only be used once.
Multiple promo codes may not be used on the same order.
Codes may not be used during any current promotions.
Products marked "New" cannot be in your cart.
If you continue to have issued or would like to know if a promo / coupon code is still valid, please contact our support team. Please state which promo / coupon code you are trying to apply.
Why was I charged multiple times?
When placing an order, a temporary authorization hold will be placed on your card for the total purchase of your order. The purpose of a pre-authorization is to verify your card is valid and your account balance is sufficient. Please be assured, this is not an actual charge. The hold will be removed determined by your banking institution within 5-8 business days. Once your order ships, the full amount of your order will be charged to your credit card.
To ensure that you are not charged multiple times for your order, please enter your billing address and phone number exactly as it appears on your credit card statement. Failure to enter the correct billing address and phone number on file with your bank may result in multiple charges and delays to your order.
In the event that your order contains multiple items that are shipped separately, the funds for each shipped item will be captured separately. Any funds that are on hold will be released automatically from your account within 72 hours.
How we can help?
Signing up, password recovery, shipping address change, and account related.