Help center

Data and privacy

Who owns my information?
You are the master of your destiny, and information too, of course. Mercating™ does not sell your information to third parties.
What information does Mercating™ track about me?
We automatically track your Internet domain address, other identifiers, location, and your use of this website, and analyze this data for trends and statistics. We also maintain a record of your online purchases.

When you make a purchase or register an account, you need to provide us some information about yourself. It could be your name, address, shipping address, telephone number, e-mail address, and credit card information.

Whether or not you provide such information is entirely your own choice. But, if you choose not to provide it, you may be unable to use this website or make online purchases. You can read our privacy policy for more.
What's the information you collect about me use for?
We use the information that you provide and that we collect automatically for internal business purposes, such as:
  • confirming and tracking your order
  • returns for exchanges or refunds
  • fraud prevention activities
  • informing you of new products
  • marketing special offers
  • requesting reviews
  • providing information from and about us
We may also contract with companies or persons to provide certain services such as:
  • payment processing
  • order processing
  • tax calculation
  • fulfillment
  • shipping
  • data management
  • marketing
  • advertising, and other services.
We provide such companies or persons with the information needed for them to perform these services, which may include your personal information. Such information may be transmitted outside the United States, European Union, and other countries and regions. We may disclose your personally identifiable information to identify, contact, or bring legal action against persons or entities who may be causing injury to us, our customers, our suppliers or service providers. We may also disclose your personally identifiable information when the laws require it or when requested by governmental authorities.
How will Mercating™ contact me when necessary?
Your time is extremely valuable to us. So, we may contact you via phone call ONLY when necessary and for the following reasons:
  • We still have questions about your order or request
  • There is a problem with your order and requires quick attention
  • You scheduled a call for ordering assistance, and you will receive the call on the time you requested
We'll use the billing phone number or email address you provided unless you specified other contact information. If we need to contact you for another reason, we'll let you know via email before our call.
Are you going to publish or display my work?
Yes. Showing what we can do is how we may sell more. Besides, we love people seeing all the good things they can get from us. So, we reserve the right to display or use in our portfolio the work we do for you. Still, we may make an effort to confirm with you if you want us to omit or not some information. For further details, please review our terms of service.
How to subscribe to / unsubscribe from Mercating™ Newsletter?
To subscribe to our newsletter:
  1. Scroll to the bottom of the homepage.
  2. Enter your e-mail address
  3. Click subscribe
  4. Check your email for the confirmation
To unsubscribe from our newsletter:
  1. Go to one of our newsletter e-mail.
  2. Scroll all the way to the bottom
  3. Click unsubscribe
You still can customize your inbox by selecting categories you want to see, or unsubscribe completely. If you have any concerns or questions, please contact our support team.
Help Topics

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Signing up, password recovery, shipping address change, and account related.


Pricing and payments

Pricing types, payment methods, PayPal, payment safety, and promo codes.


Order processing

Order placing, order processing times, order changes, order status and more.


Shipping and tracking

Shipping times, shipping options, free shipping, shipping and tracking issues.


Order issues

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Warranty and returns

Warranty period, return process, return eligibility, refunds, and more.


Content submission

Uploads, acceptable files, content submission for products and services.


Data and privacy

Data ownership, data usage purposes, subscriptions, and work sharing.


Other questions

Blogging, communication with Mercating™, design support, design software.

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