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How can I upload files to Mercating™?
Let's say that we like to take measures to keep focus and prevent wasting time with spam and files that may harm our equipment. So, if you need to submit any data to us, we will contact you once you place your order. Once you have our contact information, you can send your files directly from your e-mail or using our cloud.
What's the best and easiest way to order business cards?
There are two super simple ways you can order your business cards:
  1. When you don't have any business cards design yet, first, we recommend you to check our business card custom design service. By ordering this service, we will design unique and brand-oriented business cards for you. You just need to send us your contact information details to complete your order.
  2. When you have business cards, but, you don't have any idea how to setup or prepared the format or files, you can send us the picture (front/back) of the business cars.
How to setup my file to print business cards?
If you already have your business card designed, consider to send us your files with the following setup.

Images formats:
  • When you don't have any business cards design yet, first, we recommend you to check our business card custom design service. By ordering this service, we will design unique and brand-oriented business cards for you. You just need to send us your contact information details to complete your order.
  • When you have business cards, but, you don't have any idea how to setup or prepared the format or files, you can send us the picture (front/back) of the business cars.
Design software formats:
  • EPS / PSD / AI (We use the Adobe Creative Cloud.)
  • Fonts: Outlined or Postscript Type 1
  • Consider bleed and safety areas. Recommended from 1/8" Bleed & 1/8" Safety
For example, if you want order the U.S. Standard size (3.50" x 2.0") Starter Cards, your artwork must have at least the setup of the following areas:
  • Trim: 3.50" x 2.0". This is where we aim to cut your cards, which is the size you want to order.
  • Bleed area: 3.66" x 2.16". This is basically the size of the art-board you should set in your design software. Here, make sure that your background extends to fill the bleed to avoid your Business Cards having white edges when trimmed.
  • Safe area: 3.34" x 1.84". You must set your design only inside this area. Make sure any important aspects of your design such as text and logos are inside of the safe area, otherwise they may be cut off.
Please make sure you delete all your guidelines before saving or exporting your work.Don't worry, we are already working in the files templates to make everything easier for you.
How to know what my design will look like?
At Mercating™, our promise is to provide you with step by step support so you only order products you can feel totally happy with. If you want to know how your design will look like on our merchandise before placing your order, we'll be happy to e-mail you up to (3) previews with different items at no cost.

Please feel free to submit to us your artwork, and the name or SKU number of the merchandise you want to see the preview with. We'll e-mail you the previews within 24 to 48 hours, or less depending on our work load.
How to submit the artwork for the Wonder Card with special finish?
Whether you choose Gold, Silver, Spot, or Raised Spot Finish, you need to create two separate files. One for the artwork, one for the Elements. The artwork file will house the main design image. CMYK color file in PDF, PNG, JPG, or GIF format. The element file will define where the element is applied on top of your design. B&W PDF file only.
Why does all Pinedocs™ have a credit design?
We, at Mercating™ aim to create the most beautiful and unique document templates the world has ever seen. To achieve that, we must always maintain a balance between quality, costs, and beauty.

When you purchase any Pinedocs™, you are not only buying a document template, but you are supporting us to take Pinedocs™ to a different level. So, you will always see our credit design somewhere in your document templates. Still, you will always have the option to remove it.

If you choose to keep it, you will help us to reach more people, enrich the Pinedocs™ experience, and decrease our prices while we maintain the quality.
How does the resume editing work?
After completing and confirming your purchase, we will contact you via email to ask you for your latest resume in word or PDF and your editing requirements. Before starting, you may want to be very specific about how you will need your resume styling.

Then, we will prepare the first draft and send it to you for review. Once you have reviewed the first draft and requested any changes, we will make a second draft for you. Again, we will send it back to you for review.

Once you have reviewed the second draft, we will prepare the final version for you, including any further changes you may have requested.

Finally, we will send you the final resume well-formatted in PDF and the default format of your document.Our Resume Editing process should take no more than three days.
What are the software requirements for editing Pinedocs™?
Before you purchase, make sure you have the most recent version of Microsoft Word, Adobe Illustrator, or Adobe InDesign. You can download a free trial or subscribe to Office 365 here, or Adobe Creative Cloud here.

In case you need a specific or older version to open your Pinedocs™, please do not hesitate to ask for it. Note that we do not guarantee or offer any refunds in case your Pinedocs™ is not displayed properly in the version required.
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