Help center

Accounts and registrations

Do I need to get an account to purchase?
Mercating™ accounts are entirely optional, and are not required to place an order. However, accounts are useful as they allow you to:
  • Review your order history
  • Review the status of your current orders, including payment and fulfillment information.
  • Request returns easier
  • Reduce the risk of entering a wrong address (as you don't need to input it every time you make a purchase)
  • Facilitate payment validation as you build trust with us
  • Enjoy the benefits of being a regular or registered customer
How to sign up?
To sign up for a Mercating™ account, click here, then fill in your information (First name, last name, e-mail address, and password), and finally, click create!

If you have any issues signing up for an account, please reach out to our support team.
How to recover my password?
To recover your password:
  1. Go to Login.
  2. Click on "Forgot your password?"
  3. Enter your e-mail address you used to create your account.
  4. Click submit to receive an email and reset your password.
If you have any issues with recovering your password, please reach out to our support team.
How to change my shipping address?
To change your shipping address in your Mercating™ account:
  1. Go to your account.
  2. Click "View address"
  3. Edit the address you want to change.
Note that changing the address on your Mercating™ account does not change the shipping or billing address on an existing order. Once an order has been placed, only the shipping address can only be modified from our end.
How to change my shipping address if I don't have an account?
Please provide the details to our support team.
How to delete my Mercating™ account?
To delete your Mercating™ account, please reach out to our support team for assistance.
Help Topics

How we can help?

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Accounts

Signing up, password recovery, shipping address change, and account related.

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Pricing and payments

Pricing types, payment methods, PayPal, payment safety, and promo codes.

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Order processing

Order placing, order processing times, order changes, order status and more.

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Shipping and tracking

Shipping times, shipping options, free shipping, shipping and tracking issues.

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Order issues

Order cancelled, order returned, missing, delayed or defective order, and more.

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Warranty and returns

Warranty period, return process, return eligibility, refunds, and more.

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Content submission

Uploads, acceptable files, content submission for products and services.

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Data and privacy

Data ownership, data usage purposes, subscriptions, and work sharing.

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Other questions

Blogging, communication with Mercating™, design support, design software.
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